MatchVault Support
Help for billing, access, and match-library issues
If something is blocking your team, start here. MatchVault support is handled by email, and the fastest requests usually include a few key details up front.
Contact MatchVault support
Reach out at support@matchvault.app for account, billing, or video issues.
Billing and subscriptions
Questions about plan access, renewals, cancellations, pricing, or subscription checks.
Team access and logins
Help with coach, manager, or team-login access, password resets, and account ownership.
Uploads, playback, and downloads
Troubleshooting for match uploads, video processing, replay access, or file downloads.
Self-serve options
A few common tasks already have dedicated places in the app.
Account settings
Signed-in coach accounts can manage team logins, manager access, and team account actions here.
Open SettingsFeature requests
Active subscribers can send product ideas with team context from the feature requests page.
Share an ideaPolicies and pricing
Review MatchVault pricing, privacy expectations, and service terms before reaching out.
View PricingInclude these details
A short, specific email helps us troubleshoot faster.
Account email tied to MatchVault
Team name and your role
Device, browser, or app context
What you expected to happen and what happened instead
Need policy details too? You can review the Privacy Policy and the Terms of Service before reaching out.